Refund policy

RETURN POLICY

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Our policy lasts 21 days. If 21 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ADDITIONAL NON-RETURNABLE ITEMS:
Gift cards

To complete your return, we require a receipt or proof of purchase.

CUSTOM ORDERS:
All sales are final. No changes, exchanges, or refunds once an order is submitted. Upon delivery, there is a one (1) week period to review all orders after which time the order is marked as confirmed.

REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@xeist.com.

SALE ITEMS:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

PRE-ORDER ITEMS

Once a pre-order is made it cannot be cancelled or modified prior to dispatch of the goods.

We do not accept returns for refunds on pre-ordered items. You have the option to return it for an exchanged item or for an Xeist Inc. store credit or gift card.

EXCHANGES:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@xeist.com

GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

SHIPPING:
To return your product, please email info@xeist.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.